Transformation: A holistic approach to change 

We've all been there. 

The company has made a major investment in an effort to stay competitive in the market, eliminate technical debt, and support growth. 

Six months later, superhero-like efforts are being asked of the workforce to get the implementation across the finish line.  There have been so many surprises up to this point, implementation funds are running low, and resistance has built to the point the entire program is in jeopardy.

This seems like the tipping point, but it isn't.  Everyone pushes through, the system goes live, and then...reality.

Customers struggle to complete orders.  Internal teams aren't confident with new processes, resulting in slower fulfillment.  Support teams are flooded not only with bug fixing, but customer issues.   Too many problems to solve and no one knows the business processes end-to-end.  Talented teams become burned out, and people start leaving.   

Business suffers. Revenue suffers. Costs go up.  Reputation suffers.  Morale is crushed.

How can we recover from this? 

Better yet, how could we have avoided this entirely?

We start by considering much more than just the scope, schedule, and cost of the work we set out to accomplish.  We realize all change is about people, first and foremost.

We start thinking in terms of enterprise transformation.
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Enterprise transformation is a comprehensive process that accounts for and redefines organizational operations, culture, and strategic objectives for improved, sustainable performance.

Unfortunately, less than 30% of transformation initiatives both improve company performance and sustain those gains each year, and the larger the company, the lower the success rate.  In the digital transformation category, chances of success are even lower still, ranging between 16 and 26% [1].

A Transformation Office, typically established within an organization undergoing significant changes, offers a structured approach to manage and oversee the execution of transformation initiatives, giving transformations a far greater chance of success.

This team plays a pivotal role in guiding and supporting organizations through complex changes, ensuring that transformation efforts are strategic, coordinated, and executed effectively to achieve desired outcomes.